Legal
Website Terms & Cancellation Policy
These Terms of Use govern your access to and use of this website. By using the site, you agree to them. If you do not agree, please do not use the site.
1. What this site is, and is not
This website provides educational information about hormone therapy, medical weight management, sexual health, and related services, and connects visitors to independent, licensed healthcare services. This site does not provide medical care, medical advice, diagnosis, or treatment, and nothing on it creates a provider-patient relationship.
Untold Vitality Clinic - D2S Consulting LLC operates this website and its patient program. All medical services are provided by licensed healthcare professionals through the Heally care platform, under separate terms you accept when you register there. Prescriptions, when appropriate, are filled by licensed pharmacies.
2. Medical services are governed by Heally's patient terms
When you book a consultation, create a patient account, or receive any care, those services are governed by the Heally Patient Terms and applicable consents, not by these Terms.
3. Eligibility
This site is intended for adults 18 and older residing in the United States. Availability of specific services, and whether a visit can be completed by telehealth, varies by state.
4. No reliance; emergencies
Content on this site is informational only, is not a medical evaluation, and should not be relied on in place of advice from a licensed provider. If you are experiencing a medical emergency, call 911.
5. Pricing
Any pricing shown on this site is informational and subject to change. The specific medication and treatment plan, if any, are determined solely by a licensed healthcare professional. Final pricing is always displayed before you pay anything, within the patient portal.
6. Cancellation, refunds, and shipping
You can cancel at any time by emailing untoldvitalityclinic@gmail.com or by contacting the care team through your patient portal.
- Your initial consultation is free. You are not charged unless you choose to move forward with a treatment plan.
- To stop an upcoming medication order, send your cancellation before it ships. Once a medication shipment has been sent, that shipment is non-refundable, consistent with pharmacy regulations that prevent the return or resale of dispensed prescription medication.
- Subscription or recurring plans may be canceled through your patient account or by contacting the care team. Cancellation takes effect at the end of the current billing period, and partially used periods are not refunded except where required by law.
- No cancellation fees apply.
- If there is a shipping problem (a lost, damaged, or temperature-compromised shipment), contact the care team and a replacement will be arranged at no additional cost.
Delivery dates and transit times are estimates. A shipment may occasionally arrive later than expected because of pharmacy processing, carrier delays, weather, supply constraints, or other unforeseen circumstances.
This policy supplements the Heally Patient Terms and the checkout disclosures shown in the patient portal. If those terms or applicable law provide you with greater rights, those rights still apply.
7. Intellectual property
The Untold Vitality Clinic name, logo, and site content are owned by Untold Vitality Clinic - D2S Consulting LLC or its licensors and may not be copied or used without permission. Third-party trademarks belong to their respective owners; references are educational, and no affiliation, endorsement, or sponsorship is implied.
8. Acceptable use
You agree not to misuse the site, including by scraping, interfering with its operation, misrepresenting your identity, or using content to provide or imply medical advice.
9. Third-party links
Links to third-party sites (including the Heally platform) are provided for convenience. We are not responsible for their content or practices.
10. Disclaimers and limitation of liability
The site is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, Untold Vitality Clinic - D2S Consulting LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site. Nothing in these Terms limits liability that cannot be limited by law.
11. Changes
We may update these Terms from time to time; the "Last updated" date above reflects the current version. Continued use of the site after changes constitutes acceptance.
12. Governing law
These Terms are governed by the laws of the State of Oklahoma, without regard to conflict-of-law principles.
13. Contact
Questions about these Terms: untoldvitalityclinic@gmail.com